Privacy Policy
PRIVACY POLICY
At La Chiusa Hotel & Restaurant, your privacy is important to us. The following explains our privacy policy and our approach to the collection and use of information about you.
Why Does La Chiusa Hotel & Restaurant Need Personal Information? Like most hospitality websites, we collect information about guests and prospective guests for one principal reason: it helps us to better serve you. Such information keeps us focused and nimble, better able to respond quickly to your needs, and ensures we can communicate with you about your reservations or inquiries. It helps us improve your experience on our website, develop services that cater to your particular needs, and provide you with the most relevant offers and programs. If you have any questions or concerns about our use of Personal Information, please don’t hesitate to contact our digital support team by e-mail at: support@spadedg.com.
What Type of Information Do We Gather and How Do We Use It? La Chiusa Hotel & Restaurant gathers two types of information about our website’s users:
Personal Information: Information users provide through optional, voluntary submissions, such as email inquiries, booking forms, and online registrations. This means any information that may be used to identify an individual, including, but not limited to, your name, home address, telephone number, e-mail address, and payment information.
Non-Personal Information: Information we collect automatically to observe site trends and gain a better understanding of our users’ experiences. This includes aggregated tracking information derived mainly by tallying page views throughout our site, click-throughs, IP addresses, and usage data.
Personal Information Collection and Use We only collect Personal Information that we consider necessary for providing you with the world-class service you expect as a guest. In general, you can visit our website without revealing any identifying Personal Information. If you wish to make a reservation, submit an inquiry, or sign up for our services, we will require differing degrees of Personal Information. We may use this to communicate with you about your account, your stay, or our services.
If you communicate with us through e-mail, regular mail, or phone, we may save that information to improve our customer support, troubleshoot problems, or for other business purposes. We may also use your Personal Information to send you special offers; however, you may choose not to receive these offers by opting out at any time.
Non-Personal Information Collection and Use Like most websites, we automatically receive and record certain information through the use of various technologies like “cookies,” “web beacons,” and “pixel tags.” We use this information to observe trends, administer our site, improve usability, and gain a better understanding of your interests. This information may include the URL from which you just came, the URL to which you next go, your browser information, operating system, and IP address.
To Whom, and When, Might We Disclose Your Personal Information?
Our Vendors and Service Providers: We share Personal Information with our trusted business partners—such as our website management and digital marketing agency, Spade Design (located in Texas, USA)—for the purpose of processing data on our behalf, managing site security, or performing other business services for us. We require our service providers to use strict care in protecting Personal Information.
Aggregate Information: We may aggregate Non-Personal Information and disclose such data to third parties for advertising, marketing, and promotional purposes. We will not disclose this information in a manner that directly identifies you.
Other Third Parties: We will not share Personal Information collected on this website with third parties for their direct marketing purposes without your consent. We may disclose information if we reasonably believe that doing so is legally required, is necessary to protect our property or legal rights, is required for law enforcement or public safety, or is needed to enforce our Terms of Use.
Merger, Sale, or Bankruptcy: If La Chiusa Hotel & Restaurant should ever have its assets sold to or merge with another entity, information received from this site is considered a business asset and may be transferred.
How Do We Protect Your Personal Information? We use reasonable procedural and technical safeguards to protect your Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. However, no data transmissions over the Internet can be guaranteed to be 100% secure. We use secure server software (SSL) and firewalls to protect your information, but you transmit data to us at your own risk.
Administrative Communications and Notice of Security Breaches If we learn of a security systems breach, we may attempt to notify you electronically so you can take appropriate protective steps. By using this website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach, notify us at support@spadedg.com.
International Data Transfers (US Hosting) Agriturismo La Chiusa Tuscany is located in Italy, but our website and digital infrastructure are managed and hosted in the United States by Spade Design (Texas). By using this site and providing your personal data, you acknowledge and consent to the transfer of your personal data to the United States for the purposes of processing your requests, managing your reservations, and communicating with you.
Your European Privacy Rights (GDPR) Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data. You have the right to:
Request access to the personal data we hold about you.
Request that we correct any inaccurate or incomplete data.
Request the deletion of your personal data (the “right to be forgotten”).
Restrict or object to the processing of your data.
Request data portability.
To exercise any of these rights, please contact us using the information provided below.
Children We do not knowingly request personally identifiable information from anyone under the age of 16 without requiring parental consent, consistent with applicable European and U.S. laws. Any person who provides their personal information through this web site represents that they are 16 years of age or older.
Questions Related to Our Privacy Policy? If you have questions, concerns, or wish to exercise your data rights, please contact our digital support team via email or reach out to the hotel directly by mail:
Email: support@spadedg.com
Mailing Address: Agriturismo La Chiusa Tuscany Via della Madonnina, 88 53049 Montefollonico (SI), Italy
For further details regarding the use of our website, please visit our Terms of Use.